The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management
IntroductionCustomer-centered management theory has considerable potential for increasing the quality of higher education (HE) in China and promoting its sustainable development.MethodsThis study applied customer-centered enterprise management theory to develop an HE stakeholder satisfaction scale b...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-12-01
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| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1043417/full |
| _version_ | 1811213527399006208 |
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| author | Feng Pan Liu Liu Zhen Wang |
| author_facet | Feng Pan Liu Liu Zhen Wang |
| author_sort | Feng Pan |
| collection | DOAJ |
| description | IntroductionCustomer-centered management theory has considerable potential for increasing the quality of higher education (HE) in China and promoting its sustainable development.MethodsThis study applied customer-centered enterprise management theory to develop an HE stakeholder satisfaction scale based on data from 1,654 students, teachers, and other staff members, including human resources personnel.ResultsThe three-part stakeholder satisfaction survey consists of the China University Student Satisfaction Scale, the China University Teacher and Staff Satisfaction Scale, and the China University Graduate Human Resources Department Satisfaction Scale. All three subscales were valid, reliable, and can be used to foster management innovation, although they require adjustments to improve their coverage of different HE environments.DiscussionOrganizational self-assessment based on customer-centered corporate management theory has much to contribute to the quality and sustainability of China’s HE systems. |
| first_indexed | 2024-04-12T05:48:01Z |
| format | Article |
| id | doaj.art-edb33e6f66f341f198d9c5a66a2702a3 |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-04-12T05:48:01Z |
| publishDate | 2022-12-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-edb33e6f66f341f198d9c5a66a2702a32022-12-22T03:45:24ZengFrontiers Media S.A.Frontiers in Psychology1664-10782022-12-011310.3389/fpsyg.2022.10434171043417The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality managementFeng Pan0Liu Liu1Zhen Wang2School of Physical Education, Sichuan University, Chengdu, ChinaSchool of Physical Education, Sichuan University, Chengdu, ChinaSchool of Physical Education, National Huaqiao University, Quanzhou, ChinaIntroductionCustomer-centered management theory has considerable potential for increasing the quality of higher education (HE) in China and promoting its sustainable development.MethodsThis study applied customer-centered enterprise management theory to develop an HE stakeholder satisfaction scale based on data from 1,654 students, teachers, and other staff members, including human resources personnel.ResultsThe three-part stakeholder satisfaction survey consists of the China University Student Satisfaction Scale, the China University Teacher and Staff Satisfaction Scale, and the China University Graduate Human Resources Department Satisfaction Scale. All three subscales were valid, reliable, and can be used to foster management innovation, although they require adjustments to improve their coverage of different HE environments.DiscussionOrganizational self-assessment based on customer-centered corporate management theory has much to contribute to the quality and sustainability of China’s HE systems.https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1043417/fullcustomer-centereduniversitiesinnovative management toolsatisfactionChina |
| spellingShingle | Feng Pan Liu Liu Zhen Wang The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management Frontiers in Psychology customer-centered universities innovative management tool satisfaction China |
| title | The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management |
| title_full | The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management |
| title_fullStr | The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management |
| title_full_unstemmed | The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management |
| title_short | The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management |
| title_sort | chinese university stakeholder satisfaction survey developing a customer centered self assessment tool for higher education quality management |
| topic | customer-centered universities innovative management tool satisfaction China |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1043417/full |
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