Process mapping: A case study in the contract sector of the Public Defender's office in the state of Amazonas
The objective of the study was to analyze, from the perspective of process management, the bottlenecks in lease contracts at the Public Defender's Office of the State of Amazonas. It consists of an applied case study, with a descriptive qualitative approach, using Business Process Management (...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institute of Technology and Education Galileo da Amazônia
2023-12-01
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| Series: | ITEGAM-JETIA |
| Online Access: | https://itegam-jetia.org/journal/index.php/jetia/article/view/1012 |