Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies
The epistemological positioning of scientific approach involves the diversity of the viewpoints ofacademics and specialists, exclusiveness not being considered. This paper aims to reflect owncontributions to the development of management theory and management practice in Romania. First of all, the p...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Ovidius University Press
2016-01-01
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| Series: | Ovidius University Annals: Economic Sciences Series |
| Subjects: | |
| Online Access: | http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/15.pdf |
| _version_ | 1819161370680098816 |
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| author | Liliana Nicodim Claudiu Valentin Niţu Gabriel Croitoru |
| author_facet | Liliana Nicodim Claudiu Valentin Niţu Gabriel Croitoru |
| author_sort | Liliana Nicodim |
| collection | DOAJ |
| description | The epistemological positioning of scientific approach involves the diversity of the viewpoints ofacademics and specialists, exclusiveness not being considered. This paper aims to reflect owncontributions to the development of management theory and management practice in Romania.
First of all, the proposed scientific approach is a positivist approach, because it envisages theinterposition of own reflections, an observation of what is happening in the market, an authenticpresentation as it is.
The main objective of this scientific research is to highlight the importance of social media as amean of business development by creating new opportunities through promotion and a better brandvisibility in the market.
Quantitative investigation of this paper was conducted based on assessment questionnaire,addressed to the employees of some Romanian companies. |
| first_indexed | 2024-12-22T17:11:16Z |
| format | Article |
| id | doaj.art-ef8dd7d5786040b19556ad5451ceb73f |
| institution | Directory Open Access Journal |
| issn | 2393-3127 2393-3127 |
| language | English |
| last_indexed | 2024-12-22T17:11:16Z |
| publishDate | 2016-01-01 |
| publisher | Ovidius University Press |
| record_format | Article |
| series | Ovidius University Annals: Economic Sciences Series |
| spelling | doaj.art-ef8dd7d5786040b19556ad5451ceb73f2022-12-21T18:19:05ZengOvidius University PressOvidius University Annals: Economic Sciences Series2393-31272393-31272016-01-01XVI2367371Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of CompaniesLiliana Nicodim0Claudiu Valentin Niţu1Gabriel Croitoru2"Ovidius" University, Constanta„Dimitrie Cantemir” University, Bucharest"Valahia" University, TargovisteThe epistemological positioning of scientific approach involves the diversity of the viewpoints ofacademics and specialists, exclusiveness not being considered. This paper aims to reflect owncontributions to the development of management theory and management practice in Romania. First of all, the proposed scientific approach is a positivist approach, because it envisages theinterposition of own reflections, an observation of what is happening in the market, an authenticpresentation as it is. The main objective of this scientific research is to highlight the importance of social media as amean of business development by creating new opportunities through promotion and a better brandvisibility in the market. Quantitative investigation of this paper was conducted based on assessment questionnaire,addressed to the employees of some Romanian companies.http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/15.pdfcustomer relationship managementcompanieseconomic performance |
| spellingShingle | Liliana Nicodim Claudiu Valentin Niţu Gabriel Croitoru Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies Ovidius University Annals: Economic Sciences Series customer relationship management companies economic performance |
| title | Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies |
| title_full | Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies |
| title_fullStr | Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies |
| title_full_unstemmed | Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies |
| title_short | Quantitative Investigation on the Influence of Social Customer Relationship Management on the Profitability of Companies |
| title_sort | quantitative investigation on the influence of social customer relationship management on the profitability of companies |
| topic | customer relationship management companies economic performance |
| url | http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/15.pdf |
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