The role of followership on organizational citizenship behavior in the service industry: A double mediation model

The role of followership on organizational citizenship behavior in the service industry: A double mediation model

Competition in service industries is fierce, so operational efficiency and cost-effectiveness can be implemented by optimizing internal resources to increase competitive advantage. This study aims to investigate the role of followership in enhancing organizational citizenship behavior (OCB) with dou...

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Bibliographic Details
Main Authors: Noermijati Noermijati, Ema Zahra Firdaus, Desi Tri Kurniawati, Masyhuri
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2024-04-01
Series:Problems and Perspectives in Management
Subjects:
followership
job satisfaction
OCB
organizational commitment
service industry
Online Access:https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/19982/PPM_2024_02_Noermijati.pdf

Internet

https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/19982/PPM_2024_02_Noermijati.pdf

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