Understanding the voice of customers and employees in ride-sharing companies using text analytics
The entry of ride-sharing companies has completely changed the dynamics of public transportation worldwide. Nevertheless, transportation network companies providing these shared services are poorly rated by customers and employees. This study primarily focuses on improving the quality provided by th...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2024-01-01
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| Series: | Transportation Research Interdisciplinary Perspectives |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S259019822300249X |