| Summary: | A good online learning system service performance can reduce the negative influence of the learning environment, which in turn can increase the effectiveness of the learning process. SPADA-DIKTI is one of the Indonesian government’s online learning system services. The purpose of this study is to measure the effectiveness of the service quality of the online learning system in the underdeveloped area that is referred to 3T areas (<i>terdepan</i>, <i>terluar</i>, <i>tertinggal</i>) in Indonesia. The Customer Satisfaction Index method is used to determine user perceptions of SPADA-DIKTI service performance, while the Important Performance Analysis is used to select attributes that need to be improved. The results showed that the CSI value was 75.39%, thus the users (student of underdeveloped area) of the online learning system services were satisfied. However, the number of Modules/Features according to the needs of the learning/teaching process) and Modules/Features according to the needs of the learning/teaching process need improvement to improve service quality.
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