The Perception of SPADA-DIKTI Services in Underdeveloped Area Using Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA)

A good online learning system service performance can reduce the negative influence of the learning environment, which in turn can increase the effectiveness of the learning process. SPADA-DIKTI is one of the Indonesian government’s online learning system services. The purpose of this study is to me...

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Hlavní autoři: Heri Yuliyanto, Chotib Chotib, Athor Subroto, Badra Al Aufa, Sancoko Sancoko, Dian Kusumaningrum
Médium: Článek
Jazyk:English
Vydáno: MDPI AG 2022-12-01
Edice:Proceedings
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On-line přístup:https://www.mdpi.com/2504-3900/83/1/36