IMPROVING ERP SOFTWARE SELECTION PROCESS BY INTEGRATING QFD WITH AHP APPROACH
Many organizations have realized the importance of establishing a reliable connection with their customers to identify their requirements, identify IT failures, answer customer queries, and provide real-time customer support in technical issues. CRM software vendors have provided various solution pa...
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| Format: | Article |
| Language: | English |
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Romanian Foundation for Business Intelligence
2020-12-01
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| Series: | Network Intelligence Studies |
| Subjects: | |
| Online Access: |
http://seaopenresearch.eu/Journals/articles/NIS_16_7.pdf
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