Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service
The aim of this research is the inspection of Tehran Boiler company`s engineering trainings quality. For this reason, according to the trainees' perceptions and inference of training service quality is studied. Standard components are the measurement method of service quality (servqual). In...
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| Format: | Article |
| Language: | fas |
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Iran Academy of Science
2011-12-01
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| Series: | آموزش مهندسی ایران |
| Subjects: | |
| Online Access: | https://ijee.ias.ac.ir/article_1111.html?lang=en |
| _version_ | 1797784866123677696 |
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| author | Saeed Hadavand Shohreh Sadeghiyan |
| author_facet | Saeed Hadavand Shohreh Sadeghiyan |
| author_sort | Saeed Hadavand |
| collection | DOAJ |
| description | The aim of this research is the inspection of Tehran Boiler company`s engineering trainings quality. For this reason, according to the trainees' perceptions and inference of training service quality is studied. Standard components are the measurement method of service quality (servqual). In accordance with special features of training programs, the studying organization status are localized, then it has provided as the base for the perception of trainees. Studying statistics of this research consists of the whole engineers which were involved in the engineering training programs. Due to limitation sampling are made for 245 people and questionnaire is delivered among them. Research findings show that, there is a meaningful difference between expectancy of engineers, company training operation in relation with the each five dimensions of study case. Results represent the dissatisfaction of the quality of the company training programs. |
| first_indexed | 2024-03-13T00:46:00Z |
| format | Article |
| id | doaj.art-f14b649c06ea4743b1f7d0949f8cb68c |
| institution | Directory Open Access Journal |
| issn | 1607-2316 2676-4881 |
| language | fas |
| last_indexed | 2024-03-13T00:46:00Z |
| publishDate | 2011-12-01 |
| publisher | Iran Academy of Science |
| record_format | Article |
| series | آموزش مهندسی ایران |
| spelling | doaj.art-f14b649c06ea4743b1f7d0949f8cb68c2023-07-09T08:59:26ZfasIran Academy of Scienceآموزش مهندسی ایران1607-23162676-48812011-12-01135111714110.22047/ijee.2011.1111Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual serviceSaeed Hadavand0Shohreh Sadeghiyan1Msc.Education Head.Sa Iran Co,TehranPhD Student ,Azad UniversityThe aim of this research is the inspection of Tehran Boiler company`s engineering trainings quality. For this reason, according to the trainees' perceptions and inference of training service quality is studied. Standard components are the measurement method of service quality (servqual). In accordance with special features of training programs, the studying organization status are localized, then it has provided as the base for the perception of trainees. Studying statistics of this research consists of the whole engineers which were involved in the engineering training programs. Due to limitation sampling are made for 245 people and questionnaire is delivered among them. Research findings show that, there is a meaningful difference between expectancy of engineers, company training operation in relation with the each five dimensions of study case. Results represent the dissatisfaction of the quality of the company training programs. https://ijee.ias.ac.ir/article_1111.html?lang=enquality training quality measurement servqual model engineering training |
| spellingShingle | Saeed Hadavand Shohreh Sadeghiyan Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service آموزش مهندسی ایران quality training quality measurement servqual model engineering training |
| title | Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service |
| title_full | Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service |
| title_fullStr | Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service |
| title_full_unstemmed | Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service |
| title_short | Evaluation of technical and engineering trainings` quality, based on the quality scale model of servqual service |
| title_sort | evaluation of technical and engineering trainings quality based on the quality scale model of servqual service |
| topic | quality training quality measurement servqual model engineering training |
| url | https://ijee.ias.ac.ir/article_1111.html?lang=en |
| work_keys_str_mv | AT saeedhadavand evaluationoftechnicalandengineeringtrainingsqualitybasedonthequalityscalemodelofservqualservice AT shohrehsadeghiyan evaluationoftechnicalandengineeringtrainingsqualitybasedonthequalityscalemodelofservqualservice |