Teaching and User Satisfaction in an Academic Chat Reference Consortium
This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyn...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Communications in Information Literacy
2020-12-01
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| Series: | Communications in Information Literacy |
| Subjects: | |
| Online Access: | https://archives.pdx.edu/ds/psu/34479 |