Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022
One of the integrated e-commerce models is online ticket selling. Many travel agents sell travel tickets for national or international destinations online through websites; one of them is Tiket.com, a popular travel agency in Indonesia. The intense competition in the internet-based service providing...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Gadjah Mada
2022-12-01
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| Series: | Jurnal Kawistara |
| Subjects: | |
| Online Access: | https://jurnal.ugm.ac.id/kawistara/article/view/73937 |