Analysis of customer services in railway passenger stations using a holistic method - Application to Newcastle Central Station
In this paper, we look at the level of customer satisfaction as well as customer services in a passenger railway station. Specifically the objective of this paper is to develop and employ a simple method for analyzing the customer satisfaction in railway stations to help us identify ways for improvi...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Silesian University of Technology
2014-10-01
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| Series: | Transport Problems |
| Subjects: | |
| Online Access: | http://transportproblems.polsl.pl/pl/Archiwum/2014/zeszytS/2014t9zS_05.pdf |