“Without the need for a second visit” initiative improves patient satisfaction with updated services of outpatient clinics in China

“Without the need for a second visit” initiative improves patient satisfaction with updated services of outpatient clinics in China

Abstract Background To implement the “without the need for a second visit” (WNASV) initiative in our hospital by optimizing the outpatient clinic services via an upgraded information system, in order to increase the quality of outpatient medical services and improve patients’ satisfaction. Methods A...

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Bibliographic Details
Main Authors: Jian Shen, Jun Zhang, Qiang He, Haihui Pan, Zhiqiang Wu, Liangming Nie, Hongfang Zhang, Shuning Liu, Yan Sun, Yaoqiang Du, Dongsheng Huang
Format: Article
Language:English
Published: BMC 2021-03-01
Series:BMC Health Services Research
Subjects:
Without the need for a second visit (WNASV)
Outpatient service
Patient satisfaction
Online Access:https://doi.org/10.1186/s12913-021-06260-3

Internet

https://doi.org/10.1186/s12913-021-06260-3

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