Does an emergency access button increase the patients’ satisfaction and feeling of safety with the out-of-hours health services? A randomised controlled trial in Denmark
Objective To investigate if the option to bypass the telephone queue can increase satisfaction and feeling of safety in callers.Design Randomised controlled parallel superiority trial. Data from questionnaire survey.Setting Two out-of-hours (OOH) services in Denmark.Participants 217 510 citizens who...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
BMJ Publishing Group
2020-09-01
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| Series: | BMJ Open |
| Online Access: | https://bmjopen.bmj.com/content/10/9/e030267.full |