Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya
This research examines the effect of interpersonal communication of external debt collector service to customer satisfaction level at PT. Clipan Finance Indonesia Surabaya Branch. The research used a simple correlational method in which the variable x is interpersonal communication external debt col...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Program Studi Ilmu Komunikasi Universitas Syiah Kuala
2017-12-01
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| Series: | JKG (Jurnal Komunikasi Global) |
| Subjects: | |
| Online Access: | https://jurnal.usk.ac.id/JKG/article/view/9205 |
| _version_ | 1797316359657357312 |
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| author | Reno Yudha Prasetya Arifin Nevrettia Christantyawati |
| author_facet | Reno Yudha Prasetya Arifin Nevrettia Christantyawati |
| author_sort | Reno Yudha Prasetya Arifin |
| collection | DOAJ |
| description | This research examines the effect of interpersonal communication of external debt collector service to customer satisfaction level at PT. Clipan Finance Indonesia Surabaya Branch. The research used a simple correlational method in which the variable x is interpersonal communication external debt collector service and variable y is level of customers’ satisfaction. Researchers use survey by distributing questionnaire as data collecting technique. In the processing stage, researchers used editing, coding and tabulating. The data analysis technique used correlation analysis and simple linear regression analysis. The results showed that there was insignificant influence between interpersonal communication variables external debt collector service to the level of customer satisfaction of bad credit at PT. Clipan Finance Indonesia Surabaya Branch. |
| first_indexed | 2024-03-08T03:18:13Z |
| format | Article |
| id | doaj.art-f4b5229170e64ec8a218e342481a16f9 |
| institution | Directory Open Access Journal |
| issn | 2614-7998 2614-218X |
| language | English |
| last_indexed | 2024-03-08T03:18:13Z |
| publishDate | 2017-12-01 |
| publisher | Program Studi Ilmu Komunikasi Universitas Syiah Kuala |
| record_format | Article |
| series | JKG (Jurnal Komunikasi Global) |
| spelling | doaj.art-f4b5229170e64ec8a218e342481a16f92024-02-12T15:28:28ZengProgram Studi Ilmu Komunikasi Universitas Syiah KualaJKG (Jurnal Komunikasi Global)2614-79982614-218X2017-12-01611021167121Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang SurabayaReno Yudha Prasetya Arifin0Nevrettia Christantyawati1Universitas dr. SoetomoUniversitas dr. SoetomoThis research examines the effect of interpersonal communication of external debt collector service to customer satisfaction level at PT. Clipan Finance Indonesia Surabaya Branch. The research used a simple correlational method in which the variable x is interpersonal communication external debt collector service and variable y is level of customers’ satisfaction. Researchers use survey by distributing questionnaire as data collecting technique. In the processing stage, researchers used editing, coding and tabulating. The data analysis technique used correlation analysis and simple linear regression analysis. The results showed that there was insignificant influence between interpersonal communication variables external debt collector service to the level of customer satisfaction of bad credit at PT. Clipan Finance Indonesia Surabaya Branch.https://jurnal.usk.ac.id/JKG/article/view/9205interpersonal communicationlevel of satisfactiondebt collector |
| spellingShingle | Reno Yudha Prasetya Arifin Nevrettia Christantyawati Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya JKG (Jurnal Komunikasi Global) interpersonal communication level of satisfaction debt collector |
| title | Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya |
| title_full | Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya |
| title_fullStr | Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya |
| title_full_unstemmed | Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya |
| title_short | Pengaruh Komunikasi Interpersonal Pelayanan External Debt Collector terhadap Tingkat Kepuasan Nasabah PT. Clipan Finance Indonesia Cabang Surabaya |
| title_sort | pengaruh komunikasi interpersonal pelayanan external debt collector terhadap tingkat kepuasan nasabah pt clipan finance indonesia cabang surabaya |
| topic | interpersonal communication level of satisfaction debt collector |
| url | https://jurnal.usk.ac.id/JKG/article/view/9205 |
| work_keys_str_mv | AT renoyudhaprasetyaarifin pengaruhkomunikasiinterpersonalpelayananexternaldebtcollectorterhadaptingkatkepuasannasabahptclipanfinanceindonesiacabangsurabaya AT nevrettiachristantyawati pengaruhkomunikasiinterpersonalpelayananexternaldebtcollectorterhadaptingkatkepuasannasabahptclipanfinanceindonesiacabangsurabaya |