Returning mail-order goods: analyzing the relationship between the rate of returns and the associated costs
Mail-ordering, particularly on the internet, has continually grown in importance over the last few years. This trend is expected to continue with no apparent end in sight. Liberal return policies have significantly contributed to this development by strengthening trust in both the individual retaile...
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| Format: | Article |
| Language: | English |
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BVL
2015-07-01
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| Series: | Logistics Research |
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| Online Access: | https://www.bvl.de/lore/all-volumes--issues/volume-8/issue-1/returning-mail-order-goods-analyzing-the-relationship-between-the-rate-of-returns-and-the-associated-costs |