Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments
Abstract The rapid proliferation and integration of AI chatbots in office environments, specifically the advanced AI model ChatGPT, prompts an examination of how its features and updates impact knowledge processes, satisfaction, and word-of-mouth (WOM) among office workers. This study investigates t...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Nature Portfolio
2024-04-01
|
| Series: | Scientific Reports |
| Subjects: | |
| Online Access: | https://doi.org/10.1038/s41598-024-57977-0 |
| _version_ | 1797219970107572224 |
|---|---|
| author | Hyeon Jo Do-Hyung Park |
| author_facet | Hyeon Jo Do-Hyung Park |
| author_sort | Hyeon Jo |
| collection | DOAJ |
| description | Abstract The rapid proliferation and integration of AI chatbots in office environments, specifically the advanced AI model ChatGPT, prompts an examination of how its features and updates impact knowledge processes, satisfaction, and word-of-mouth (WOM) among office workers. This study investigates the determinants of WOM among office workers who are users of ChatGPT. We adopted a quantitative approach, utilizing a stratified random sampling technique to collect data from a diverse group of office workers experienced in using ChatGPT. The hypotheses were rigorously tested through Structural Equation Modeling (SEM) using the SmartPLS 4. The results revealed that system updates, memorability, and non-language barrier attributes of ChatGPT significantly enhanced knowledge acquisition and application. Additionally, the human-like personality traits of ChatGPT significantly increased both utilitarian value and satisfaction. Furthermore, the study showed that knowledge acquisition and application led to a significant increase in utilitarian value and satisfaction, which subsequently increased WOM. Age had a positive influence on WOM, while gender had no significant impact. The findings provide theoretical contributions by expanding our understanding of AI chatbots' role in knowledge processes, satisfaction, and WOM, particularly among office workers. |
| first_indexed | 2024-04-24T12:42:06Z |
| format | Article |
| id | doaj.art-f63ff7290f594ea48c891131ade5dda9 |
| institution | Directory Open Access Journal |
| issn | 2045-2322 |
| language | English |
| last_indexed | 2024-04-24T12:42:06Z |
| publishDate | 2024-04-01 |
| publisher | Nature Portfolio |
| record_format | Article |
| series | Scientific Reports |
| spelling | doaj.art-f63ff7290f594ea48c891131ade5dda92024-04-07T11:13:44ZengNature PortfolioScientific Reports2045-23222024-04-0114111810.1038/s41598-024-57977-0Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environmentsHyeon Jo0Do-Hyung Park1Headquarters, HJ Institute of Technology and ManagementGraduate School of Business IT, Kookmin UniversityAbstract The rapid proliferation and integration of AI chatbots in office environments, specifically the advanced AI model ChatGPT, prompts an examination of how its features and updates impact knowledge processes, satisfaction, and word-of-mouth (WOM) among office workers. This study investigates the determinants of WOM among office workers who are users of ChatGPT. We adopted a quantitative approach, utilizing a stratified random sampling technique to collect data from a diverse group of office workers experienced in using ChatGPT. The hypotheses were rigorously tested through Structural Equation Modeling (SEM) using the SmartPLS 4. The results revealed that system updates, memorability, and non-language barrier attributes of ChatGPT significantly enhanced knowledge acquisition and application. Additionally, the human-like personality traits of ChatGPT significantly increased both utilitarian value and satisfaction. Furthermore, the study showed that knowledge acquisition and application led to a significant increase in utilitarian value and satisfaction, which subsequently increased WOM. Age had a positive influence on WOM, while gender had no significant impact. The findings provide theoretical contributions by expanding our understanding of AI chatbots' role in knowledge processes, satisfaction, and WOM, particularly among office workers.https://doi.org/10.1038/s41598-024-57977-0ChatGPTKnowledge AcquisitionKnowledge ApplicationWord-of-MouthOffice Workers |
| spellingShingle | Hyeon Jo Do-Hyung Park Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments Scientific Reports ChatGPT Knowledge Acquisition Knowledge Application Word-of-Mouth Office Workers |
| title | Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments |
| title_full | Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments |
| title_fullStr | Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments |
| title_full_unstemmed | Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments |
| title_short | Effects of ChatGPT’s AI capabilities and human-like traits on spreading information in work environments |
| title_sort | effects of chatgpt s ai capabilities and human like traits on spreading information in work environments |
| topic | ChatGPT Knowledge Acquisition Knowledge Application Word-of-Mouth Office Workers |
| url | https://doi.org/10.1038/s41598-024-57977-0 |
| work_keys_str_mv | AT hyeonjo effectsofchatgptsaicapabilitiesandhumanliketraitsonspreadinginformationinworkenvironments AT dohyungpark effectsofchatgptsaicapabilitiesandhumanliketraitsonspreadinginformationinworkenvironments |