Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung
This research aims to analyze the extent of effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the services quality during the pandemic Covid-19 at Bank BPD Bali Klungkung Branch. This research uses a qualitative descriptive method with a case study a...
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| Format: | Article |
| Language: | Indonesian |
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Politeknik Negeri Bali
2022-11-01
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| Series: | Jurnal Bisnis dan Kewirausahaan |
| Subjects: | |
| Online Access: | https://ojs2.pnb.ac.id/index.php/JBK/article/view/561 |
| _version_ | 1797637428218953728 |
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| author | Tjokorda Rania Pratami Nyoman Indah Kusuma Dewi Cokorda Gede Putra Yudistira |
| author_facet | Tjokorda Rania Pratami Nyoman Indah Kusuma Dewi Cokorda Gede Putra Yudistira |
| author_sort | Tjokorda Rania Pratami |
| collection | DOAJ |
| description | This research aims to analyze the extent of effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the services quality during the pandemic Covid-19 at Bank BPD Bali Klungkung Branch. This research uses a qualitative descriptive method with a case study approach. Data collection is done by using observation, interview and documentation techniques. Interview informants include internal (staff) and external (customers) Bank BPD Bali Klungkung Branch. Data analysis was carried out with the stages of data reduction, data display, and drawing conclusions using pattern matching techniques. Research results indicate that effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the service quality during pandemic Covid-19 at Bank BPD Bali Klungkung Branch which is not maximized. It is caused by the disturbance of the program and the goal achievements caused by various obstacles like systems or tissue distractions, still many customers of manual queues, an often over looked time estimate. With these obstacles, it causes optimalization of customer time and ease access service through the Online-Based Queuing System (SpeedID) has not been fully sensed. In addition, improvements are needed from the service side, such as increasing the ability and work discipline in the Teller Unit, as well as reviewing infrastructure procurement and spatial planning, especially in the outdoor waiting room and customer parking. |
| first_indexed | 2024-03-11T12:49:14Z |
| format | Article |
| id | doaj.art-f689ff8b643546d89f1fe674320880de |
| institution | Directory Open Access Journal |
| issn | 0216-9843 2580-5614 |
| language | Indonesian |
| last_indexed | 2024-03-11T12:49:14Z |
| publishDate | 2022-11-01 |
| publisher | Politeknik Negeri Bali |
| record_format | Article |
| series | Jurnal Bisnis dan Kewirausahaan |
| spelling | doaj.art-f689ff8b643546d89f1fe674320880de2023-11-04T06:12:52ZindPoliteknik Negeri BaliJurnal Bisnis dan Kewirausahaan0216-98432580-56142022-11-0118322923710.31940/jbk.v18i3.229-237Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang KlungkungTjokorda Rania Pratami0Nyoman Indah Kusuma Dewi1Cokorda Gede Putra Yudistira2Jurusan Administrasi Niaga, Politeknik Negeri Bali, IndonesiaJurusan Administrasi Niaga, Politeknik Negeri Bali, IndonesiaJurusan Administrasi Niaga, Politeknik Negeri Bali, IndonesiaThis research aims to analyze the extent of effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the services quality during the pandemic Covid-19 at Bank BPD Bali Klungkung Branch. This research uses a qualitative descriptive method with a case study approach. Data collection is done by using observation, interview and documentation techniques. Interview informants include internal (staff) and external (customers) Bank BPD Bali Klungkung Branch. Data analysis was carried out with the stages of data reduction, data display, and drawing conclusions using pattern matching techniques. Research results indicate that effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the service quality during pandemic Covid-19 at Bank BPD Bali Klungkung Branch which is not maximized. It is caused by the disturbance of the program and the goal achievements caused by various obstacles like systems or tissue distractions, still many customers of manual queues, an often over looked time estimate. With these obstacles, it causes optimalization of customer time and ease access service through the Online-Based Queuing System (SpeedID) has not been fully sensed. In addition, improvements are needed from the service side, such as increasing the ability and work discipline in the Teller Unit, as well as reviewing infrastructure procurement and spatial planning, especially in the outdoor waiting room and customer parking.https://ojs2.pnb.ac.id/index.php/JBK/article/view/561effectivenessefficiencyservices qualityspeedid |
| spellingShingle | Tjokorda Rania Pratami Nyoman Indah Kusuma Dewi Cokorda Gede Putra Yudistira Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung Jurnal Bisnis dan Kewirausahaan effectiveness efficiency services quality speedid |
| title | Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung |
| title_full | Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung |
| title_fullStr | Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung |
| title_full_unstemmed | Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung |
| title_short | Efektivitas dan Efisiensi Penerapan Sistem Antrian Berbasis Online (SpeedID) Dalam Mengoptimalkan Kualitas Pelayanan di Masa Pandemi Covid-19 Pada PT Bank Pembangunan Daerah Bali Cabang Klungkung |
| title_sort | efektivitas dan efisiensi penerapan sistem antrian berbasis online speedid dalam mengoptimalkan kualitas pelayanan di masa pandemi covid 19 pada pt bank pembangunan daerah bali cabang klungkung |
| topic | effectiveness efficiency services quality speedid |
| url | https://ojs2.pnb.ac.id/index.php/JBK/article/view/561 |
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