Cynicism in negotiation: When communication increases buyers' skepticism

The economic literature on negotiation shows that strategic concerns can be a barrier to agreement, even when the buyer values the good more than the seller. Yet behavioral research demonstrates that human interaction can overcome these strategic concerns through communication. We show that there...

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Bibliographic Details
Main Authors: Eyal Ert, Stephanie Creary, Max H. Bazerman
Format: Article
Language:English
Published: Cambridge University Press 2014-05-01
Series:Judgment and Decision Making
Subjects:
Online Access:http://journal.sjdm.org/12/121121/jdm121121.pdf