A lean approach to robotic process automation in banking

Automation is a concept that has been previously introduced in organizations as a means to improve their processes. However, Robotic Process Automation (RPA) is an emerging method to automate processes with software, which the industry calls robots. These robots perform repetitive and low-complexity...

Full description

Bibliographic Details
Main Authors: Henrique S. Mamede, Carina Maria Gonçalves Martins, Miguel Mira da Silva
Format: Article
Language:English
Published: Elsevier 2023-07-01
Series:Heliyon
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844023052490