Customer service excellence as a part of management process – Customer Service Excellence Report analysis
The article presents problem of customer service excellence as apart of management process. By given overview of Customer Service Excellence and management process definitions the work provides methodology of study based on digital Deloitte Report from 2022. The main goal of the elaboration is to pr...
Main Author: | |
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Format: | Article |
Language: | English |
Published: |
Military University of Technology, Warsaw
2022-09-01
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Series: | Nowoczesne Systemy Zarządzania |
Subjects: | |
Online Access: | https://nsz.wat.edu.pl/Customer-service-excellence-as-a-part-of-management-process-Customer-Service-Excellence,155320,0,2.html |
Summary: | The article presents problem of customer service excellence as apart of management process.
By given overview of Customer Service Excellence and management process definitions the work provides
methodology of study based on digital Deloitte Report from 2022. The main goal of the elaboration is to
present overview statistics based on survey to provide whole range of numbers from study of customer
service excellence. The methodology is based on the analysis of empirical data presented in the report and
the presentation of far-reaching conclusions. The main outcomes are: self-service is rising, time to increase
focus on personalization and customer care, independent and empowered customer service centers are
the most effective, regional and industry variances. As a summary there is forecast for 12 months period
provided by boards of international companies. |
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ISSN: | 1896-9380 2719-860X |