Measuring the quality impacts on the performance in transport company
The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service qual...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Silesian University of Technology
2015-09-01
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| Series: | Transport Problems |
| Subjects: | |
| Online Access: | http://transportproblems.polsl.pl/pl/Archiwum/2015/zeszyt3/2015t10z3_11.pdf |