Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services

ABSTRACT: Digital transformation in the banking sector is a continuous process that affects both the external and internal environment by redesigning internal processes and existing methods. There are many reasons that digital transformation takes place, such as servicing remote areas without physic...

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Bibliographic Details
Main Authors: Fotis Kitsios, Ioannis Giatsidis, Maria Kamariotou
Format: Article
Language:English
Published: Elsevier 2021-09-01
Series:Journal of Open Innovation: Technology, Market and Complexity
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2199853122009738