Forecasting Service Quality Dynamics Based on Integrated Method with GM(1,1) Model and Markov Chain
Dynamics of quality attributes derived from Kano model has been recognized as one of the most interesting and fruitful developments of attractive quality theory. The purpose of this study is to propose an integrated method with GM(1,1) model and Markov chain to forecast the dynamics of service quali...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek
2018-01-01
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| Series: | Tehnički Vjesnik |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/304786 |