Peer-to-peer interactions for better customer experience
Background: Firms have yet to harness the resulting connections from peer-to-peer (P2P) interactions to positively influence and deliver transformative customer outcomes. This research is a qualitative case study to investigate how a firm in public healthcare improved wellness and overall well-being...
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| Format: | Article |
| Language: | English |
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Ubiquity Press
2019-08-01
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| Series: | International Journal of Integrated Care |
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| Online Access: | https://www.ijic.org/articles/5189 |