An analysis of customer satisfaction in academic libraries using MAGAl model: A Case study in central library of ShahidChamran University (SCU)
Purpose:In recent years, the concept of satisfaction in the field of library and information science have evolved, and today has become the most widely used performance indicators. The purpose of this paper is to use of Magalmodel to study the factors that influence customer satisfaction with centra...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2013-09-01
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| Series: | تحقیقات کتابداری و اطلاعرسانی دانشگاهی |
| Subjects: | |
| Online Access: | https://jlib.ut.ac.ir/article_51127_c866ad1838f1cf82e7b621fcbc07d8a9.pdf |