A Study on the Assessment of Service Quality of Interlibrary Loan
Interlibrary Loan (ILL) is the sharing of materials among libraries across town or across the globe. User satisfaction and service quality measurement helps us understand how library patrons have used the service and how they perceive the value of the service. The objective of this study is to compa...
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| Format: | Article |
| Language: | English |
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National Taiwan University
2016-12-01
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| Series: | Journal of Library and Information Studies |
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| Online Access: | https://jlis.lis.ntu.edu.tw/files/journal/j43-3.pdf |