Peningkatan Citra Dan Kepercayaan Masyarakat Pada Rumah Sakit Milik Pemerintah Melalui Perbaikan Sistem Penyampaian Jasa
The aims of this research is to analyze: 1) the effect of physical support to contact personnel, 2) the effect of service delivery systems that consist of physical support and contact personnel to hospital image, 3) the effect of service delivery systems that consist of physical support and contact...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Airlangga
2012-04-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/2449 |