Quality of Front-Line Work = Human Resource Management?
"Good quality" human resource management is a source of competitive advantage for companies in the field of personal services, especially in customer service.Customers' opinion of overall service quality is very much influenced by the impression, when they encounter front-line staff....
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Žilina
2006-09-01
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| Series: | Communications |
| Subjects: | |
| Online Access: | https://komunikacie.uniza.sk/artkey/csl-200603-0010_quality-of-front-line-work-human-resource-management.php |