Quality function deployment (QFD) in the initial stages of the development of a car odorizer
This paper presents an application of QFD (Quality Function Deployment), whose objective was to identify and translate into quality requirements, the demands of users of a car air freshener. The development is presented and discussed from market research to planning of quality improvement. The metho...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Catarina
2012-06-01
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| Series: | Revista Produção Online |
| Subjects: | |
| Online Access: | http://producaoonline.org.br/rpo/article/view/848 |
| _version_ | 1818456757412823040 |
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| author | Carlos Eduardo Appolo Unterleider Miguel Afonso Sellitto |
| author_facet | Carlos Eduardo Appolo Unterleider Miguel Afonso Sellitto |
| author_sort | Carlos Eduardo Appolo Unterleider |
| collection | DOAJ |
| description | This paper presents an application of QFD (Quality Function Deployment), whose objective was to identify and translate into quality requirements, the demands of users of a car air freshener. The development is presented and discussed from market research to planning of quality improvement. The method used included the following steps: (i) construction of quality matrix, (ii) construction of the product matrix, (iii) construction of the processes matrices, (iv) construction of the resources matrix, and (vi) planning of quality items and objectives. By the application, it was possible to identify the quality demands of customers and define which actions should be implemented in order to meet these demands. The analysis considered factors available in the company, such as financial, human resources and infrastructure. |
| first_indexed | 2024-12-14T22:31:45Z |
| format | Article |
| id | doaj.art-fdf73ab35caf4f10a52ed520c633569b |
| institution | Directory Open Access Journal |
| issn | 1676-1901 |
| language | English |
| last_indexed | 2024-12-14T22:31:45Z |
| publishDate | 2012-06-01 |
| publisher | Universidade Federal de Santa Catarina |
| record_format | Article |
| series | Revista Produção Online |
| spelling | doaj.art-fdf73ab35caf4f10a52ed520c633569b2022-12-21T22:45:14ZengUniversidade Federal de Santa CatarinaRevista Produção Online1676-19012012-06-0112237740110.14488/1676-1901.v12i2.848476Quality function deployment (QFD) in the initial stages of the development of a car odorizerCarlos Eduardo Appolo Unterleider0Miguel Afonso Sellitto1FACCAT-RSUnisinos-RSThis paper presents an application of QFD (Quality Function Deployment), whose objective was to identify and translate into quality requirements, the demands of users of a car air freshener. The development is presented and discussed from market research to planning of quality improvement. The method used included the following steps: (i) construction of quality matrix, (ii) construction of the product matrix, (iii) construction of the processes matrices, (iv) construction of the resources matrix, and (vi) planning of quality items and objectives. By the application, it was possible to identify the quality demands of customers and define which actions should be implemented in order to meet these demands. The analysis considered factors available in the company, such as financial, human resources and infrastructure.http://producaoonline.org.br/rpo/article/view/848Desenvolvimento de Produto. QFD. Desdobramento da Função Qualidade. |
| spellingShingle | Carlos Eduardo Appolo Unterleider Miguel Afonso Sellitto Quality function deployment (QFD) in the initial stages of the development of a car odorizer Revista Produção Online Desenvolvimento de Produto. QFD. Desdobramento da Função Qualidade. |
| title | Quality function deployment (QFD) in the initial stages of the development of a car odorizer |
| title_full | Quality function deployment (QFD) in the initial stages of the development of a car odorizer |
| title_fullStr | Quality function deployment (QFD) in the initial stages of the development of a car odorizer |
| title_full_unstemmed | Quality function deployment (QFD) in the initial stages of the development of a car odorizer |
| title_short | Quality function deployment (QFD) in the initial stages of the development of a car odorizer |
| title_sort | quality function deployment qfd in the initial stages of the development of a car odorizer |
| topic | Desenvolvimento de Produto. QFD. Desdobramento da Função Qualidade. |
| url | http://producaoonline.org.br/rpo/article/view/848 |
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