Study On Service Quality On Customer Satisfaction And Loyalty

Study On Service Quality On Customer Satisfaction And Loyalty

This study investigates the impact of service quality on the satisfaction and loyalty of RSUD Andi Djemma Masamba inpatients. Quantitative causal studies are included in this type of research. The population of this study consisted of 14,501 inpatients at the Andi Djemma Masamba Hospital. However, o...

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Bibliographic Details
Main Authors: Siti Fatimah, Mukhammad Idrus, Afiah Mukhtar, Karta Negara Salam, Ismawati Ismawati
Format: Article
Language:English
Published: Universitas Tarumanagara 2022-10-01
Series:Jurnal Manajemen
Subjects:
service quality; satisfaction; loyalty.
Online Access:http://ecojoin.org/index.php/EJM/article/view/938

Internet

http://ecojoin.org/index.php/EJM/article/view/938

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