Improving Helpdesk Chatbot Performance with Term Frequency-Inverse Document Frequency (TF-IDF) and Cosine Similarity Models
Helpdesk chatbots are growing in popularity due to their ability to provide help and answers to user questions quickly and effectively. Chatbot development poses several challenges, including enhancing accuracy in understanding user queries and providing relevant responses while improving problem-so...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Politeknik Negeri Batam
2023-12-01
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| Series: | Journal of Applied Informatics and Computing |
| Subjects: | |
| Online Access: | https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/6527 |