Transverse Reflexive Simulation: a method for anchoring human activity at the heart of the company’s performance
This article presents the genesis and implementation of a method that consisted in simulating the activity of processing a customer request in the field of the service relationship. The purpose of this simulation was twofold: to reveal a collective activity that unfolds in a distributed way in time...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Association Recherche et Pratique sur les Activités
2018-04-01
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| Series: | Activités |
| Subjects: | |
| Online Access: | http://journals.openedition.org/activites/4896 |