The role of guarantees in superior quality services

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.

Bibliographic Details
Main Author:	Roorda, Mauricio
Other Authors:	Gabriel Bitran.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2005
Subjects:	Sloan School of Management
Online Access:	http://hdl.handle.net/1721.1/10710

Internet

http://hdl.handle.net/1721.1/10710