Enabling Bus Transit Service Quality Co-Monitoring Through Smartphone-Based Platform
The growing ubiquity of smartphones offers public transit agencies an opportunity to transform ways to measure, monitor, and manage service performance. The potential of a new tool is demonstrated for engaging customers in measuring satisfaction and co-monitoring [Editor’s note: This is the authors’...
| Main Authors: | , , , , , , , |
|---|---|
| Other Authors: | |
| Format: | Article |
| Published: |
Transportation Research Board of the National Academies
2017
|
| Online Access: | http://hdl.handle.net/1721.1/112777 https://orcid.org/0000-0001-9162-6532 https://orcid.org/0000-0002-1149-4144 https://orcid.org/0000-0002-1929-7583 |