Enhancing the customer service experience in call centers using preemptive solutions and queuing theory

Thesis: M. Eng. in Supply Chain Management, Massachusetts Institute of Technology, Supply Chain Management Program, 2017.

Bibliographic Details
Main Authors:	Chu, Qiao, M. Eng. Massachusetts Institute of Technology, Palvia, Nisha
Other Authors:	James B. Rice, Jr.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2017
Subjects:	Supply Chain Management Program.
Online Access:	http://hdl.handle.net/1721.1/112874

Internet

http://hdl.handle.net/1721.1/112874