Using artificial intelligence to enhance personalization of customer relationship management in the contact center space : Afiniti's technology case study

Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2017.

Manylion Llyfryddiaeth
Prif Awdur:	De la Croix de Castries, Jérôme
Awduron Eraill:	William K. Aulet.
Fformat:	Traethawd Ymchwil
Iaith:	eng
Cyhoeddwyd:	Massachusetts Institute of Technology 2018
Pynciau:	Sloan School of Management.
Mynediad Ar-lein:	http://hdl.handle.net/1721.1/114312

Rhyngrwyd

http://hdl.handle.net/1721.1/114312