Using artificial intelligence to enhance personalization of customer relationship management in the contact center space : Afiniti's technology case study

Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2017.

Bibliographic Details
Main Author:	De la Croix de Castries, Jérôme
Other Authors:	William K. Aulet.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2018
Subjects:	Sloan School of Management.
Online Access:	http://hdl.handle.net/1721.1/114312

Internet

http://hdl.handle.net/1721.1/114312