Does IT lead to more equal treatment? : empirical study of the effect of smartphone use on customer complaint resolution

Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2018.

Bibliographic Details
Main Author:	Yu, Shuyi, Ph. D. Massachusetts Institute of Technology
Other Authors:	Catherine Tucker.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2018
Subjects:	Sloan School of Management.
Online Access:	http://hdl.handle.net/1721.1/118002

Internet

http://hdl.handle.net/1721.1/118002