Customer satisfaction--a competitive edge in the apparel industry

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.

Bibliographic Details
Main Authors: Bossard, Laurent, Monod, Anne-Claire
Other Authors: William Qualls.
Format: Thesis
Language:eng
Published: Massachusetts Institute of Technology 2005
Subjects:
Online Access:http://hdl.handle.net/1721.1/12302