Antecedents and Outcomes of Designer Empathy: A Retrospective Interview Study

A growing body of research suggests that to uncover key needs and create successful designs, designers must holistically and empathically understand end-users. However, despite the existence of empathy frameworks and guides in design, little empirical work has investigated what influences and result...

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Bibliografske podrobnosti
Main Authors: Surma-aho, Antti, Chen, Claudia, Hölttä-Otto, Katja, Yang, Maria
Drugi avtorji: Massachusetts Institute of Technology. Department of Mechanical Engineering
Format: Article
Jezik:English
Izdano: American Society of Mechanical Engineers (ASME) 2020
Online dostop:https://hdl.handle.net/1721.1/128838