Antecedents and Outcomes of Designer Empathy: A Retrospective Interview Study
A growing body of research suggests that to uncover key needs and create successful designs, designers must holistically and empathically understand end-users. However, despite the existence of empathy frameworks and guides in design, little empirical work has investigated what influences and result...
Main Authors: | Surma-aho, Antti, Chen, Claudia, Hölttä-Otto, Katja, Yang, Maria |
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Other Authors: | Massachusetts Institute of Technology. Department of Mechanical Engineering |
Format: | Article |
Language: | English |
Published: |
American Society of Mechanical Engineers (ASME)
2020
|
Online Access: | https://hdl.handle.net/1721.1/128838 |
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