Recovering from Critical Incidents: Evidence from Paramedic Performance
Problem Definition:In service operations settings where the difficulty of jobs is unpredictable, workerscan encounter critical incidents (CIs)—jobs which are sufficiently disturbing to challenge workers’ copingmechanisms. We examine the impact of encountering CIs on subsequent operational performanc...
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| Format: | Article |
| Language: | English |
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Institute for Operations Research and the Management Sciences (INFORMS)
2021
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| Online Access: | https://hdl.handle.net/1721.1/130369 |