Making the right moves--toward a social grammar of software support hot lines

Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.

Bibliographic Details
Main Author:	Pentland, Brian T
Other Authors:	John Van Maanen.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2005
Subjects:	Sloan School of Management
Online Access:	http://hdl.handle.net/1721.1/13480

Internet

http://hdl.handle.net/1721.1/13480