Designing linked journey maps to understand the complexities of the residential solar energy market
© 2019 A journey map is a visual representation of a process undertaken by a person, and is related to product use and human-centered design. Here, we introduce combined (linked) journey mapping techniques and use them to capture a complex system—residential solar panel purchase and installation—fro...
| Main Authors: | , , , , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
Elsevier BV
2021
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| Online Access: | https://hdl.handle.net/1721.1/136400 |