Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.

Bibliographic Details
Main Authors:	Beasley, Mike R, Lamotte, Henry
Other Authors:	Gabriel R. Bitran.
Format:	Thesis
Language:	eng
Published:	Massachusetts Institute of Technology 2005
Subjects:	Sloan School of Management
Online Access:	http://hdl.handle.net/1721.1/13863

Internet

http://hdl.handle.net/1721.1/13863