Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.
| Main Authors: | , |
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| Other Authors: | |
| Format: | Thesis |
| Language: | eng |
| Published: |
Massachusetts Institute of Technology
2005
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| Online Access: | http://hdl.handle.net/1721.1/13863 |
| _version_ | 1811070223240921088 |
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| author | Beasley, Mike R Lamotte, Henry |
| author2 | Gabriel R. Bitran. |
| author_facet | Gabriel R. Bitran. Beasley, Mike R Lamotte, Henry |
| author_sort | Beasley, Mike R |
| collection | MIT |
| description | Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991. |
| first_indexed | 2024-09-23T08:33:04Z |
| format | Thesis |
| id | mit-1721.1/13863 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T08:33:04Z |
| publishDate | 2005 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/138632019-04-09T18:26:53Z Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry Beasley, Mike R Lamotte, Henry Gabriel R. Bitran. Sloan School of Management Sloan School of Management Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991. Includes bibliographical references. by Mike R. Beasley and Henry Lamotte. M.S. 2005-08-11T12:00:00Z 2005-08-11T12:00:00Z 1991 1991 Thesis http://hdl.handle.net/1721.1/13863 24665051 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 169 leaves 8926899 bytes 8926657 bytes application/pdf application/pdf application/pdf Massachusetts Institute of Technology |
| spellingShingle | Sloan School of Management Beasley, Mike R Lamotte, Henry Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| title | Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| title_full | Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| title_fullStr | Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| title_full_unstemmed | Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| title_short | Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| title_sort | preparing for customer satisfaction in the pre purchase phase a look at the express package industry |
| topic | Sloan School of Management |
| url | http://hdl.handle.net/1721.1/13863 |
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