Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.

Bibliographic Details
Main Authors: Beasley, Mike R, Lamotte, Henry
Other Authors: Gabriel R. Bitran.
Format: Thesis
Language:eng
Published: Massachusetts Institute of Technology 2005
Subjects:
Sloan School of Management
Online Access:http://hdl.handle.net/1721.1/13863

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