Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers
Delivery Estimate Accuracy (DEA) is the Amazon Operations metric that measures the percentage of items that attempted delivery on or before the Promised Delivery Date (PDD). There are significant costs and customer experience impacts when packages are not delivered on time, resulting in a DEA miss....
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Massachusetts Institute of Technology
2024
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| Online Access: | https://hdl.handle.net/1721.1/155603 |