Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers
Delivery Estimate Accuracy (DEA) is the Amazon Operations metric that measures the percentage of items that attempted delivery on or before the Promised Delivery Date (PDD). There are significant costs and customer experience impacts when packages are not delivered on time, resulting in a DEA miss....
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| Format: | Thesis |
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Massachusetts Institute of Technology
2024
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| Online Access: | https://hdl.handle.net/1721.1/155603 |
| _version_ | 1826217627510374400 |
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| author | Yao, Rong (Jenny) |
| author2 | Zheng, Y. Karen |
| author_facet | Zheng, Y. Karen Yao, Rong (Jenny) |
| author_sort | Yao, Rong (Jenny) |
| collection | MIT |
| description | Delivery Estimate Accuracy (DEA) is the Amazon Operations metric that measures the percentage of items that attempted delivery on or before the Promised Delivery Date (PDD). There are significant costs and customer experience impacts when packages are not delivered on time, resulting in a DEA miss. Specifically, there are two types of DEA misses that are less well-understood than others and make up a large proportion of the overall missesVirtual-Physical Mismatch (VPM) and Missort. This project focuses on understanding and reducing the number of VPM and Missort misses in Fulfillment Centers, with the scope being Amazon’s Traditional Non-Sort Fulfillment Centers in the US. |
| first_indexed | 2024-09-23T17:06:41Z |
| format | Thesis |
| id | mit-1721.1/155603 |
| institution | Massachusetts Institute of Technology |
| last_indexed | 2024-09-23T17:06:41Z |
| publishDate | 2024 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/1556032024-07-11T03:01:03Z Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers Yao, Rong (Jenny) Zheng, Y. Karen Williams, John Sloan School of Management Massachusetts Institute of Technology. Department of Civil and Environmental Engineering Delivery Estimate Accuracy (DEA) is the Amazon Operations metric that measures the percentage of items that attempted delivery on or before the Promised Delivery Date (PDD). There are significant costs and customer experience impacts when packages are not delivered on time, resulting in a DEA miss. Specifically, there are two types of DEA misses that are less well-understood than others and make up a large proportion of the overall missesVirtual-Physical Mismatch (VPM) and Missort. This project focuses on understanding and reducing the number of VPM and Missort misses in Fulfillment Centers, with the scope being Amazon’s Traditional Non-Sort Fulfillment Centers in the US. S.M. M.B.A. 2024-07-10T20:17:49Z 2024-07-10T20:17:49Z 2024-05 2024-06-25T18:23:53.054Z Thesis https://hdl.handle.net/1721.1/155603 In Copyright - Educational Use Permitted Copyright retained by author(s) https://rightsstatements.org/page/InC-EDU/1.0/ application/pdf Massachusetts Institute of Technology |
| spellingShingle | Yao, Rong (Jenny) Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers |
| title | Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers |
| title_full | Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers |
| title_fullStr | Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers |
| title_full_unstemmed | Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers |
| title_short | Delivery Estimate Accuracy: Understanding and Reducing Virtual-Physical Mismatches and Missorts in Fulfillment Centers |
| title_sort | delivery estimate accuracy understanding and reducing virtual physical mismatches and missorts in fulfillment centers |
| url | https://hdl.handle.net/1721.1/155603 |
| work_keys_str_mv | AT yaorongjenny deliveryestimateaccuracyunderstandingandreducingvirtualphysicalmismatchesandmissortsinfulfillmentcenters |