Clustering of Similar Incident Tickets Using Natural Language Processing
As businesses increasingly rely on digital tools for operational efficiency and value creation, Software Asset Management (SAM) becomes an important business practice. This thesis explores the use of natural language processing (NLP) and clustering algorithms to identify recurring issues affecting s...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Published: |
Massachusetts Institute of Technology
2024
|
| Online Access: | https://hdl.handle.net/1721.1/155983 |